Privacy Policy

We are committed to protecting your privacy. Our goal is to provide you with a positive experience on our websites and when using our products and services, while at the same time keeping your Personal Information secure. We wants to make SmartSmith websites easy for you to navigate and SmartSmith Products easy for you to use. We are constantly improving our websites and Products to make them more user-friendly.

SmartSmith may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/06/2017.

How We Collect Information

We may collect the following data about you:

Information you give us: If you fill in forms on SmartSmith websites or correspond with us by phone, email or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on SmartSmith websites, register or return a SmartSmith Product, subscribe to any of our services, search for a product, place an order on SmartSmith websites, participate in promotion or survey, or when you report a problem with SmartSmith websites or SmartSmith Products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information and any other information that can be used to personally identify you.

Information we collect about you: We may automatically collect information when you use SmartSmith websites or SmartSmith Products, including:

  • Technical information, including the Internet protocol (“IP”) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it.

  • Information about your visit to SmartSmith websites, including the full Uniform Resource Locators (“URL”) clickstream to, through and from SmartSmith websites (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

  • Any phone number or email address used to contact customer support.

  • Usage data about how and when you use SmartSmith Products, other devices that are connected to SmartSmith Products and what features of SmartSmith Products you use.

  • Technical information and data gathered when your SmartSmith Products are connected to the Internet, such as how many and which devices are connected to your home network, when you use the devices and the amount of network traffic generated.

Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

How We Use Information

We may use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information include the following:

  • To set up an account for you on SmartSmith websites or SmartSmith Products.

  • To facilitate your purchase and/or download of SmartSmith Products.

  • To authenticate use of your account or purchases and/or use of a SmartSmith Product.

  • To register your SmartSmith Product in our product database.

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

  • To assist you with customer support.

  • To communicate about and administer participation in customer promotions and surveys.

  • To provide the SmartSmith Products you request.

  • To help us develop new SmartSmith Products and improve current SmartSmith Products.

  • To notify you about changes to SmartSmith websites and SmartSmith Products and changes to our terms, conditions and policies.

  • To administer SmartSmith websites and SmartSmith Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes.

  • To improve SmartSmith websites and SmartSmith Products and to ensure that content is presented in the most effective manner for you and for your computer or device.

  • To ensure the security of SmartSmith websites and SmartSmith Products.

  • To monitor and regulate interactive features of SmartSmith websites and SmartSmith Products that you may choose to participate in, including online forums and chat rooms relating to SmartSmith Products.

  • To help you navigate SmartSmith websites.

  • To help you access and use certain features of SmartSmith Products remotely and to help you monitor and safeguard your home and home network.

  • To provide you with information and recommendations about Internet and utility usage in your home.

  • To measure or understand the effectiveness of advertising we serve to you and others who visit SmartSmith websites and to deliver relevant personalized advertising to you and others.

  • To determine which aspects of SmartSmith websites and SmartSmith Products are most useful to you and other users of SmartSmith websites and SmartSmith Products.

Updates in Privacy

We take your privacy very seriously. If you have any questions regarding privacy or would like to make a complaint regarding a privacy breach, please feel free to contact us. We may periodically update our Privacy Policy. When we update our Privacy Policy, we will post the most recent date on which the policy was updated.